What is your Returns Policy?

Runwayin practices a simple and hassle-free Exchange & Return Policy. We do not have a refund to source account policy. However, we would be happy to exchange your product for a different Size or offer Store Credits/Gift Card. Shipping Charges, in all cases, is non-refundable. 

We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances:  

  1. SIZING & FITTING ISSUES: 
  • Exchange for a Different Size: Exchange is available only once and the order for exchanged product is considered as FINAL SALE and is not eligible for further Returns/Exchange/Refund. 
  • Refund as Store Credits/Gift Card: In case of Sizing/Fitting Issues, we pick the product and provide Refund as Store Credits/Gift Card. The Store Credits/Gift Card can be used to purchase any product from the website.

                - Rs 99 will be deducted towards logistics from the refund balance amount. 

                - Orders placed using Store Credits/Gift Card (either to make part or full payment) are considered as FINAL SALE and are not eligible for Returns/Exchange/Refund. 

                - Validity of Store Credits/Gift Card: 03 months/90 Days from the date of issuance 

  1. MANUFACTURING DEFECTS/WRONG PRODUCT/SIZE/COLOR:
  • Damage/Defect in Product
  • Different Product/Color/Size is delivered

            - Time Period to raise request: 48 hours from delivery. Any return requests initiated for above reason after a period of 48 hours will not be accepted. 

            - It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request.

            - Replaced product is not eligible for further return/exchange/refund. 

Click here to place your RETURN/EXCHANGE Request 

Usually, we will pick the product from your location within 03 days from receiving your mail. It takes 5-10 days for the return packet to reach our facility. After the product reaches our facility, it undergoes inspection. After the product passes the inspection, we initiate the Exchange Shipment or Process refund to your Store Credits/Gift Card as per the return reason policy. The complete process can take up to 8-15 days. 

NOTE:

  • The product should be unwashed.
  • It should be unused. You can wear it to check for fit and comfort, making sure that any smell, makeup, dirt, stain, etc. does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
  • The price tags, brand tags, box, freebies, and all original packaging must be present.
  • We provide ONE free reverse pickup of product/order in case of Sizing/Fitting Issue. Three attempts will be made to collect your packet. In case you are unable to hand over the shipment within three attempts, we will close the return request and no further request for return/exchange will be entertained.
  • In case the exchange size requested is Out of Stock, we provide Store Credits/Gift Card for the Order Amount.
  • While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
  • We don’t have a return/exchange policy on the products mentioned as 'FINAL SALE'. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
  • We do not accept returns for accessories, jewelry, sunglasses, belts, innerwear.
  • Any gifts, discount coupons, freebies, etc. received must also be returned along with the product.
  • We have a reverse pick up services basis on your area location pin code. 

What should I do in case of Manufacturing Defects/Damages/Wrong Product?

In case of a Manufacturing Defect OR Wrong Product/Size/Color delivered to you, kindly follow these steps: 

Steps to create a Return Request:

  1.   Click Hereor go to bottom of the page and click on Raise a Return Request
  2.   Enter your Order Number (starting with RXXXXXX) and Email ID or Phone number (which you had used while placing the order)
  3.   Select the reason for return as:

 MANUFACTURING DEFECT / WRONG PRODUCT DELIVERED: Select in case of:             

  • Damage/Defect in Product
  • Different Product/Color/Size is delivered

            - Time Period to raise request: 48 hours from delivery. Any return requests initiated for above reason after a period of 48 hours will not be accepted. 

            - It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request.

            - Replaced product is not eligible for further return/exchange/refund.

In case of Manufacturing Defects/Damages/Wrong Product/Wrong Size, we’ll pick the damaged/wrong piece and send a replacement for the same product and size. 

How do I return products with Sizing/Fitting Issues?

We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances:

SIZING & FITTING ISSUES: 

  • Exchange for a Different Size: Exchange is available only once and the order for exchanged product is considered as FINAL SALE and is not eligible for further Returns/Exchange/Refund.
  • Refund as Store Credits/Gift Card: In case of Sizing/Fitting Issues, we pick the product and provide Refund as Store Credits/Gift Card. The Store Credits/Gift Card can be used to purchase any product from the website.

                - Rs 99 will be deducted towards logistics from the refund balance amount. 

                - Orders placed using Store Credits/Gift Card (either to make part or full payment) are considered as FINAL SALE and are not eligible for Returns/Exchange/Refund. 

                - Validity of Store Credits/Gift Card: 03 months/90 Days from the date of issuance

Steps to create a Return Request:

  1.   Click Hereor go to bottom of the page and click on Raise a Return Request
  2.   Enter your Order Number (starting with RXXXXXX) and Email ID or Phone number (which you had used while placing the order)
  3.   Select the reason for return:
  •   SIZING & FITTING ISSUES: Choose the relevant option from:

                - Exchange for another size (Allowed only once per product)

                - Refund as Gift Card (Rs 99 deducted towards admin & logistics charge. Allowed only once & item cannot be returned further for exchange/return) 

  •   MANUFACTURING DEFECT / WRONG PRODUCT DELIVERED: Select in case of:

                -    Damage/Defect in Product

                -    Different Product/Color/Size is delivered    

             Time Period to raise request: 48 hours from delivery.

            It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request. 

  1. We'll update on the return/exchange request and arrange for reverse pickup. 

NOTES:

  • While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
  • We don’t have a return/exchange policy on the sale of deep discounted products. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
  • We provide ONE free reverse pickup of product/order in case of Sizing/Fitting Issue. Three attempts will be made to collect your packet. In case you are unable to hand over the shipment within three attempts, we will close the return request and no further request for return/exchange will be entertained.
  • In case the exchange size requested is Out of Stock, we provide Store Credits/Gift Card for the Order Amount.
  • Usually, we will pick the product from your location within 03 days from receiving your mail. It takes 5-10 days for the return packet to reach our facility. After the product reaches our facility, it undergoes inspection. After the product passes the inspection, we initiate the Exchange Shipment or Process refund to your Store Credits/Gift Card as per the return reason policy. The complete process can take up to 8-15 days. 

Can I exchange a product for another product on the website?

We do not allow exchange for a different product. In this case, we will offer you Store Credits/Gift Card for the order amount which you can use to place a fresh order. Please note Rs 99 will be deducted towards logistics charges.  

For instance, if an order is placed for Rs 1200, following charges will apply:

Order Amount: Rs 1200

Refund as Store Credits/Gift Card: Rs 1101 

These store credits/gift card can be used to place an order for another product. The product purchased using Store Credits/Gift Card cannot be exchanged for any other size or with any other product under any circumstances. This will be considered as final sale.

Click here to place your Return/Exchange Request 

What if returned product couldn’t pass the Quality Check?

Runwayin has an authority to re-send the product back to you if it doesn’t pass the quality –check. Before sending product back to you, we will share the images with you showing the defect and will intimate you via email/Call. 

Why are certain products not eligible for Return/Exchange?

  • Certain items like face masks, innerwear, stockings and jewelry are not eligible for return and exchange due to hygiene concerns. 
  • Products purchased during "Mega Sale / Final Sale / Clearance Sale / Deep Discounting Events" are not eligible for Return/Exchange. For such products, we mention Final Sale underneath Product Name (on Product Page) in red color. 
  • Products purchased using Store Credits/Gift Cards and/or Size Exchange Orders are also considered as FINAL SALE and are not eligible for Return/Exchange.  

My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

  1. We will request you to self- ship this item. 
  2. Please send us the following items in a sealed bag: 
  3. Product 
  4. Brand Labels and Tags 
  5. Product Box 
  6. Return ID and Order ID written on a piece of paper 
  7. Please courier the item to our Returns Address: 

          SHIP TO:

          RUNWAYIN

          M/S Cosmosgalaxy India Pvt Ltd

          Building No 468, 2nd Floor, 

          Shivaji Market, Pitampura Village, Pitampura

          Delhi-110034, India

          Ph No: +91-9871673009

  1. Please ensure that the product is unused, unwashed, and the Return ID is generated within 07 calendar days from the time of delivery. 
  2. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too! 
  3. Give us 5-7 business days after receiving the product, to perform a quality check, post that we will process your refund as Store Credits/Gift Card. 
  4. We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself. 

Will you refund the courier charges if I send the product back to you at my cost?

Absolutely! We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself.