How can I get in touch with you?

While we ensure that your shopping experience is seamless, we’re always here to help you out. Are you in doubt with our Returns and Refund Policy or want to know the delivery time? Read on to get answers to common queries and doubts. However, if your questions are still unanswered, you can reach us via our Contact Us Form or by shooting an email to us any time and we’ll try to respond at the earliest.

We are available to assist you from 10.00 AM – 6.00 PM, Monday – Saturday (Working Days Only). You can fill the Contact Us Form or email us at support@runwayin.com  for any queries, requests, complaints or just to say Hi! 

What are the different ways I can connect with Runwayin?

You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle RUNWAYINSTORE across popular social media platforms including Facebook, Instagram, Twitter. This will keep you updated about ongoing offers, promotions and our new launches. 

KNOWING YOUR ACCOUNT 

Do I have to register to checkout on Runwayin.com?

You can check out as a guest. However, for your ease and to avail our offers, discounts and promotional store credits, we suggest you register an account with us. We promise to be creative and exciting with our newsletters and not spam your mailbox. If you like you can also login using your Facebook, and Google account credentials.  

How do I register?

You can register yourself by clicking on ‘Account’ on Top Right corner of our website and click on “Don't have an account? Create one” to create your new account. Once subscribed, you can enjoy regular updates and services from us. 

Do I have to disclose my Email & Phone Number for Registration?

Yes. This ensures a secure shopping from our end. Also, we will keep you updated on your Order status and our latest promotions and offers. 

How do I reset my password?

To reset your password, please click on “Forgot Password” option available in Account/Login page. Enter the email address and the link to set new password will be mailed to your registered Email ID. 

Is my personal information secure? How can I edit my personal info?

It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want. 

How can I check the status of my order?

To check the status of your order, log in to www.runwayin.com and click on “Account”. All your orders are displayed here. We will also email you when there is a status update to your order. 

What information does My Account provide?

My account displays all information about your account. You can login to your account using your registered email and password and view:

Order Details: This will list all Order-related details that have been placed on www.runwayin.com in your account.

Shipping Address: Here you can add and save your shipping address for a quick checkout on www.runwayin.com

Store Credits: This section shows your store credit details.

Returns: Here you can see the list of return requests and their status. 

SHIPPING FAQs 

Are there any Shipping Charges?

At Runwayin, we work towards shipping your orders from our warehouse as swiftly as possible. Below is a brief of our Shipping and Cash on Delivery Charges:

Shipping Charges: FREE

Cash on Delivery Charges: FREE

In case of Refund as Store Credits:- an amount of Rs 99/- will be deducted from refund amount towards logistics.  

How long will the delivery take?

It’s really quick! All your orders will be dispatched within 1-2 working days of placing the order. Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 3 - 10 working days. That still won’t stop us from trying to get you your order faster. 

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates. 

How can I track my order?

You can start tracking your order as soon as it has been shipped out (within 1-2 working days from the time you placed the order). All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time! 

Will I have to be personally present to receive my order?

We suggest that you receive the order in person to ensure complete satisfaction. But in case you are not present, the parcel will be delivered to the mentioned address and this may be confirmed on call with you by our delivery partner. For security and validation, the signature of the receiver will be taken at the time of delivery of parcel.

What should I do if I miss my delivery?

We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. 
So, in case you’ve missed the order delivery, please contact us via the link in footer and mention your order number and we shall take care of it.

In case the package is returned to us after attempted delivery, we will be able to offer a partial refund after deduction of Rs 250 as the charges we had to bear to have the item(s) packaged and shipped as well as any payment gateway charges we might have had to bear.

Can I change my delivery address or mobile number once the order has been placed?

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can reach us via Contact Us Form or email us at support@runwayin.com to inform about such situation. We will try our best to get the same resolved if the parcel is not booked for shipping in the system. 

In case the package is returned to us after attempted delivery or because of a wrong Shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 250 as the charges we had to bear to have the item(s) packaged and shipped as well as any payment gateway charges we might have had to bear.

Why is the Cash on Delivery (COD) payment option not offered in my location?

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking.

Do you deliver everywhere in India?

That’s our big dream and we’re sure we’ll achieve it soon! 

I have ordered for more than one product. Will I receive all products together?

At Runwayin we try our best to deliver all the products together. However, this might not always be the case due to operational challenges. You will be notified on your registered email if all the products will be shipped together or separately. 

Do you deliver internationally?

Currently, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India. 

What delivery carriers do you use?

At Runwayin we strive to make each shopping experience outstanding and enriching. Hence, we have partnered with the best in the industry. We use the delivery services of Bluedart, Delhivery, Fedex, Ecom Express, Shadowfax and Aramex. We will notify you the name of the partner delivering your order, in advance. 

For Cash-on-Delivery orders, can I check the package before making a payment?

We recommend you to avoid accepting any package if it is in a tampered state. However, our courier person will hand over the package to you to open only once the payment has been made. 

I have received a tampered packet. What should I do?

If you have received a broken/unsealed/tampered package, do not accept the order at the time of delivery itself. Kindly drop us an email at support@runwayin.com citing the instance along with your Order ID.  

We will not be liable for any "Missing Item/Parts/Accessories" or "Damaged Product" in case the customer accepts a tampered/unsealed/broken shipment. 

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. 

What happens in case my order is not delivered?

In case the ordered item(s) do(es) not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking detail, we will assume on good faith that the package delivery was not attempted, and we will refund the entire amount within 7 days from the date of raising a complaint with us. 

RETURN & REFUND FAQs 

What is your Returns Policy?

Runwayin practices a simple and hassle-free Exchange & Return Policy. We do not have a refund to source account policy. However, we would be happy to exchange your product for a different Size or offer Store Credits/Gift Card. Shipping Charges, in all cases, is non-refundable. 

We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances:  

  1. SIZING & FITTING ISSUES: 
  • Exchange for a Different Size: Exchange is available only once and the order for exchanged product is considered as FINAL SALE and is not eligible for further Returns/Exchange/Refund. 
  • Refund as Store Credits/Gift Card: In case of Sizing/Fitting Issues, we pick the product and provide Refund as Store Credits/Gift Card. The Store Credits/Gift Card can be used to purchase any product from the website.

                - Rs 99 will be deducted towards logistics from the refund balance amount. 

                - Orders placed using Store Credits/Gift Card (either to make part or full payment) are considered as FINAL SALE and are not eligible for Returns/Exchange/Refund. 

                - Validity of Store Credits/Gift Card: 03 months/90 Days from the date of issuance 

  1. MANUFACTURING DEFECTS/WRONG PRODUCT/SIZE/COLOR:
  • Damage/Defect in Product
  • Different Product/Color/Size is delivered

            - Time Period to raise request: 48 hours from delivery. Any return requests initiated for above reason after a period of 48 hours will not be accepted. 

            - It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request.

            - Replaced product is not eligible for further return/exchange/refund. 

Click here to place your RETURN/EXCHANGE Request 

Usually, we will pick the product from your location within 03 days from receiving your mail. It takes 5-10 days for the return packet to reach our facility. After the product reaches our facility, it undergoes inspection. After the product passes the inspection, we initiate the Exchange Shipment or Process refund to your Store Credits/Gift Card as per the return reason policy. The complete process can take up to 8-15 days.

NOTE:

  • The product should be unwashed.
  • It should be unused. You can wear it to check for fit and comfort, making sure that any smell, makeup, dirt, stain, etc. does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
  • The price tags, brand tags, box, freebies, and all original packaging must be present.
  • We provide ONE free reverse pickup of product/order in case of Sizing/Fitting Issue. Three attempts will be made to collect your packet. In case you are unable to hand over the shipment within three attempts, we will close the return request and no further request for return/exchange will be entertained.
  • In case the exchange size requested is Out of Stock, we provide Store Credits/Gift Card for the Order Amount.
  • While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
  • We don’t have a return/exchange policy on the products mentioned as 'FINAL SALE'. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
  • We do not accept returns for accessories, jewelry, sunglasses, belts, innerwear.
  • Any gifts, discount coupons, freebies, etc. received must also be returned along with the product.
  • We have a reverse pick up services basis on your area location pin code. 

What should I do in case of Manufacturing Defects/Damages/Wrong Product?

In case of a Manufacturing Defect OR Wrong Product/Size/Color delivered to you, kindly follow these steps:

Steps to create a Return Request:

  1.   Click Hereor go to bottom of the page and click on Raise a Return Request
  2.   Enter your Order Number (starting with RXXXXXX) and Email ID or Phone number (which you had used while placing the order)
  3.   Select the reason for return as:

 MANUFACTURING DEFECT / WRONG PRODUCT DELIVERED: Select in case of:             

  • Damage/Defect in Product
  • Different Product/Color/Size is delivered

            - Time Period to raise request: 48 hours from delivery. Any return requests initiated for above reason after a period of 48 hours will not be accepted. 

            - It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request.

            - Replaced product is not eligible for further return/exchange/refund.

In case of Manufacturing Defects/Damages/Wrong Product/Wrong Size, we’ll pick the damaged/wrong piece and send a replacement for the same product and size.  

How do I return products with Sizing/Fitting Issues?

We have 07 calendar days Return Policy (from date of delivery), which is applicable under these circumstances: 

SIZING & FITTING ISSUES: 

  • Exchange for a Different Size: Exchange is available only once and the order for exchanged product is considered as FINAL SALE and is not eligible for further Returns/Exchange/Refund.
  • Refund as Store Credits/Gift Card: In case of Sizing/Fitting Issues, we pick the product and provide Refund as Store Credits/Gift Card. The Store Credits/Gift Card can be used to purchase any product from the website.

                - Rs 99 will be deducted towards logistics from the refund balance amount. 

                - Orders placed using Store Credits/Gift Card (either to make part or full payment) are considered as FINAL SALE and are not eligible for Returns/Exchange/Refund. 

                - Validity of Store Credits/Gift Card: 03 months/90 Days from the date of issuance

Steps to create a Return Request:

  1.   Click Hereor go to bottom of the page and click on Raise a Return Request
  2.   Enter your Order Number (starting with RXXXXXX) and Email ID or Phone number (which you had used while placing the order)
  3.   Select the reason for return:
  •   SIZING & FITTING ISSUES: Choose the relevant option from:

                - Exchange for another size (Allowed only once per product)

                - Refund as Gift Card (Rs 99 deducted towards admin & logistics charge. Allowed only once & item cannot be returned further for exchange/return)

 

  •   MANUFACTURING DEFECT / WRONG PRODUCT DELIVERED: Select in case of:

                -    Damage/Defect in Product

                -    Different Product/Color/Size is delivered    

             Time Period to raise request: 48 hours from delivery.

            It is mandatory to provide image of defect/damage/wrong product/color/size for this reason while placing the request. 

  1. We'll update on the return/exchange request and arrange for reverse pickup. 

NOTES:

  • While placing your return request, please choose the correct option while returning the product as, during QC of the return package, the product will be checked against the return reason provided. In case the reason does not match, we have the right to deny the return request.
  • We don’t have a return/exchange policy on the sale of deep discounted products. Deep discounted / Sale products / Products sold during Festive and Special Sales will be considered as “FINAL SALE” products.
  • We provide ONE free reverse pickup of product/order in case of Sizing/Fitting Issue. Three attempts will be made to collect your packet. In case you are unable to hand over the shipment within three attempts, we will close the return request and no further request for return/exchange will be entertained.
  • In case the exchange size requested is Out of Stock, we provide Store Credits/Gift Card for the Order Amount.
  • Usually, we will pick the product from your location within 03 days from receiving your mail. It takes 5-10 days for the return packet to reach our facility. After the product reaches our facility, it undergoes inspection. After the product passes the inspection, we initiate the Exchange Shipment or Process refund to your Store Credits/Gift Card as per the return reason policy. The complete process can take up to 8-15 days. 

Can I exchange a product for another product on the website?

We do not allow exchange for a different product. In this case, we will offer you Store Credits/Gift Card for the order amount which you can use to place a fresh order. Please note Rs 99 will be deducted towards logistics charges.  

For instance, if an order is placed for Rs 1200, following charges will apply:

Order Amount: Rs 1200

Refund as Store Credits/Gift Card: Rs 1101 

These store credits/gift card can be used to place an order for another product. The product purchased using Store Credits/Gift Card cannot be exchanged for any other size or with any other product under any circumstances. This will be considered as final sale.

Click here to place your Return/Exchange Request 

What if returned product couldn’t pass the Quality Check?

Runwayin has an authority to re-send the product back to you if it doesn’t pass the quality –check. Before sending product back to you, we will share the images with you showing the defect and will intimate you via email/Call.

Why are certain products not eligible for Return/Exchange?

  • Certain items like face masks, innerwear, stockings and jewelry are not eligible for return and exchange due to hygiene concerns. 
  • Products purchased during "Mega Sale / Final Sale / Clearance Sale / Deep Discounting Events" are not eligible for Return/Exchange. For such products, we mention Final Sale underneath Product Name (on Product Page) in red color. 
  • Products purchased using Store Credits/Gift Cards and/or Size Exchange Orders are also considered as FINAL SALE and are not eligible for Return/Exchange.  

My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

  1. We will request you to self- ship this item. 
  2. Please send us the following items in a sealed bag: 
  3. Product 
  4. Brand Labels and Tags 
  5. Product Box 
  6. Return ID and Order ID written on a piece of paper 
  7. Please courier the item to our Returns Address: 

          SHIP TO:

          RUNWAYIN

          M/S Cosmosgalaxy India Pvt Ltd

          Building No 468, 2nd Floor, 

          Shivaji Market, Pitampura Village, Pitampura

          Delhi-110034, India

          Ph No: +91-9871673009

  1. Please ensure that the product is unused, unwashed, and the Return ID is generated within 07 calendar days from the time of delivery. 
  2. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too! 
  3. Give us 5-7 business days after receiving the product, to perform a quality check, post that we will process your refund as Store Credits/Gift Card. 
  4. We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself. 

Will you refund the courier charges if I send the product back to you at my cost?

Absolutely! We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself. 

CANCELLATION FAQs

Can I cancel my order?

Yes! Cancellation is possible only before the product has been shipped and within 06 hours of placing the order. You will receive the confirmation of cancellation on your registered e-mail ID.

If the order is cancelled by us and/or lost or un-delivered to your preferred location, we will refund the complete order amount inclusive of any shipping charges paid by you to your Store credits. After the item is delivered, cancellation is not possible.

How do I cancel my order?

To cancel your order, send us an e-mail at support@runwayin.com within 06 hours of placing order. Kindly mention:

Order No.:

Product/s Name, Quantity:

Reasons for Cancellation:

Can I cancel a part of the order?

If you cancel a part of the order within 06 hours of placing the order, the entire amount for the part/s will be refunded to your Store Credits Account.

If you cancel a part of order after 06 hours of placing the order, an amount of Rs 100 will be deducted from your amount and the remaining will be credited to your Store Credits.

How long will it take to receive my refund after cancellation?

If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. As soon as the refund has been processed from our side, it will reflect in your Store Credits account. In case the refund is required to be processed to source account, it will take 5-7 days for the amount to reflect in the source account. 

In case we receive the cancellation of order request post-dispatch of shipment from warehouse/facility, Rs 250 will be deducted towards payment gateway and other charges from total amount and the remaining amount will be refunded back as Store Credits within 3-5 days of receiving the parcel back at our warehouse.

What happens if I refuse a packet during delivery?

If a packet is refused during delivery (for reasons other than damaged/tampered/broken seal packaging), we won’t be able to refund the entire order amount. We will deduct Rs 250 towards administration and logistics charges from your order amount and refund the balance amount as Store Credits. Though in this scenario, we always advise you to drop us a mail at support@runwayin.com citing your reasons for refusal and we will work it out.

Why was my order cancelled by Runwayin?

It is never our intention to cancel an order proactively. Anything less than the ‘Best Customer Experience’ is unacceptable.

If an order is cancelled after confirmation, it might be for the following reasons:

  1. Product might have been the last in stock and might have failed our stringent quality check before packing.
  2. There might have been some inaccuracy in the pricing structure compared to the actual MRP tags.
  3. The product might not have actually been available in stock in real time when the order was placed on the website. 

If you need more details, you can always reach out to us over an email or call and we’d be happy to sort things out for you. In any such scenario your complete amount will be refunded back to your chosen payment method within 5-7 days. 

PAYMENT FAQs

Is Runwayin.com a secure portal?

Yes, www.runwayin.com  has latest SSL certification and the same is updated and checked on periodical basis to accommodate all latest values so that we can provide safe browsing experience to our customer.

What happens if my credit/debit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank.

How do I make a payment?

You can pay using a Credit Card, Debit Card, Wallets or Net-banking option. All these are prepaid methods of placing an order. You can also place an order using "Cash on Delivery" method. 

What does “Cash on Delivery” mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

How does Cash on Delivery (COD) work?

When you place a cash on delivery order, you will receive a confirmation call/SMS before dispatch. Only once the order is confirmed will we dispatch the same. There are 3 ways to confirm the order: 
a. You will receive an automated call/SMS to confirm/cancel the order. 
b. In case you miss it, our Customer Support Team will make another call/SMS for the next three days to confirm/cancel the order.
c. You can email us your confirmation at support@runwayin.com with your order number.

Please note: If we don't hear from you within 03 DAYS after you have placed your order, the order will be cancelled. We won't be dispatching the order unless it is confirmed nor will be block stock for it.

Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you’ve been bothered otherwise.

What if I hit the Refresh/Back button while processing a payment?

Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.

What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Send us a mail support@runwayin.com and we'll sort it together.

What should I do if my payment fails?

If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.  

PRODUCT RELATED FAQs

Are your products genuine?

You bet! We make sure that our products are 100% Genuine. All the products offered on www.runwayin.com are designed and manufactured by us under our strict protocols using the fines range of fabrics, thread and accessories. Along with that, we take each product through a 4-stage multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about! ☺

How do I find a product Runwayin.com?

We have made an elaborate structure of categories and subcategories on Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in Search bar and check the relevant results.

How can I find out details about the product sizing, Material and Colour?

All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find product sizes, Material, Colour and Washing Instructions mentioned separately. 

There is complete detailed Size Chart that you can refer while buying garment across the website. It also teaches you about how to measure your size and gives a size comparison chart with other popular brands in the market.

I want your product in Bulk Quantities, what should I do?

If you want to purchase the product in bulk quantities, you can write to us at support@runwayin.com  with Product Link and Number of Pieces Required.

How can I subscribe to Runwayin.com New Product Launch, Offers, etc?

We have our presence on Social Media Platforms. You can follow us on Facebook, Twitter and Instagram. We keep posting new product launch and offers on these pages. Also, you can subscribe us by going to the bottom of the page and submitting your email id in the Newsletter Section.

How do I share a Product I like with my Friends?

You can share any product that you like with your friends over various Social Media Platforms by clicking on ‘sharing symbol’ appearing on the Bottom right side of product page.

COUPON, GIFT CARD & STORE CREDITS RELATED FAQs

COUPONS

What is the validity of your coupon?

Every Coupon Code will have a definite validity mentioned along with other coupon details.

How do I redeem a coupon?

  • Coupons can be redeemed on the purchase of discounted or non-discounted products. 
  • A coupon can be used for the Cart value equivalent to or more than the value of the coupon. Coupon cannot be used if the cart value is less than the coupon value. 
  • Coupon cannot be split into different amounts. 
  • Two or more coupons cannot be combined. 
  • Coupons cannot be applied during 'Final Sale' Events
  • Coupons are non-transferable.
  • For orders placed using Store Credits/Gift Card/Store Credit Coupons/Special Reward Coupons (either to make full or part payment for a product in the order), return/refund/exchange requests will not be allowed.

GIFT CARD

How does a gift card work?

You can send a gift card of any value to your friends and family with absolute ease. We email the gift voucher code to the recipient on your behalf along with a message.

How can I use my gift voucher?

If you have received a gift voucher, all you have to do is shop all that you love and on the checkout page, enter your gift voucher code in the discount code section. Your gift voucher will automatically adjust against your total amount.

STORE CREDITS

How can I redeem my Store Credits?

In case of Refund as Store Credits, an email will be sent to your registered email id with the details of the Gift Card/Store Credit (after deducting Rs 99 towards logistics from the refund balance amount). You can use the Gift Card/Store Credits or share/transfer Gift Card to friends/family. 

To use your Gift Card,

  • You will receive an email on your registered email id with details of Gift Card
  • Click on "View your Gift Card' or 'Visit our Store'
  • Copy the 16 Digit (alpha numeric) code from gift card
  • Paste the Gift Card code on checkout page
  • Gift Card credit will be applied to your cart

What should I do if my cart value is less than the amount of Gift Card?

  • In case, your cart value is less than the value of Gift Card, the balance amount will be automatically updated on your Gift Card. 

           For Example: if

               Cart Value: Rs 1000

               Gift Card Value: Rs 1500

               then a balance of Rs 500 will be auto updated on your Gift Card which can be used later. 

  • In case, your cart value is more than the value of Gift Card, you will be required to pay the remaining amount using either Prepaid or COD mode of payment options.

            For Example: if               

                Cart Value: Rs 1000

               Gift Card Value: Rs 600

               then the balance amount of Rs 400 can be paid using Prepaid or COD mode of payment. 

IMPORTANT:

  • Store Credits Gift Card/Store Credit Coupons/Special Reward Coupons can be redeemed for an amount lower than or equal to the total Store Credit/Gift Card balance in your account.
  • For orders placed using Store Credits/Gift Card/Store Credit Coupons/Special Reward Coupons (either to make full or part payment for a product in the order), return/refund/exchange requests will not be allowed. 

Store Credits can be redeemed for an amount lower than or equal to the total Store Credit balance in your account.

Can I transfer/share my Store Credits with friends/family?

  • You can buy a Gift Card from our website, or you can use your existing Gift Card
  • Share the 16 Digit (alpha-numeric) code received on your email with the recipient
  • For orders placed using Gift Card/Store Credits (either to make full or part payment for a product in the order), return/refund/exchange requests will not be allowed 

Is there a validity for Store Credits/Gift Card?

Store Credits/Gift Cards are valid for 03 months/90 Days from the date of issuance.  

I do not want to use the coupon created with Store Credits?

You can recover the Store Credits by clicking on ‘Recover Discount’. The amount will be added back to your Store Credits balance.

Can I combine a Coupon Code with Store Credits?

Our system does not allow to combine store credits with Discount Coupons. You can use either while placing an order.

COLLABORATIONS

For all collaboration enquiries, please mail your proposals to support@runwayin.com